Privacy Policy

At Cocobay Resort, we deeply value and respect the privacy of our esteemed guests and online users. We are committed to ensuring your personal information remains secure and protected. This Privacy Policy outlines our policies and practices regarding the collection, use, and safeguarding of your personal information, ensuring transparency and trust in our relationship with you.


2. Information We Collect

a) Personal Information

At various touchpoints, we may collect personal data including but not limited to your name, address, phone number, email address, and payment details. This information allows us to provide a seamless booking, stay, and customer service experience.

b) Non-Personal Information

For online visitors, we automatically gather information such as IP address, browser type, domain names, access times, and referring website addresses to optimize our web services and enhance your online experience.


3. Use of Your Information

Your information is essential for us to:

  • Efficiently process your reservations and payments.
  • Provide personalized services and offers.
  • Communicate confirmations, updates, and support messages.
  • Continuously improve our offerings based on feedback and interactions.
  • Respond promptly to your inquiries or suggestions.
  • Conduct internal research, analysis, and development for enhancing our services.

4. Confidentiality and Sharing of Information

We honor the confidentiality of your information. Cocobay Resort does not sell, trade, or rent your personal information to third parties. We may collaborate with trusted third-party service providers for operational purposes, always ensuring your data’s confidentiality remains intact.


5. Security

To protect your personal data, Cocobay Resort implements robust security measures, including secure servers, firewalls, and encrypted data transmission. While we strive for optimal security, we cannot guarantee complete immunity from potential breaches.


6. Cookies and Other Technologies

Our website may utilize cookies and related technologies to improve functionality, analyze web traffic, and tailor content and advertising to your preferences, ensuring a streamlined and personalized browsing experience.


7. Your Rights and Choices

You maintain the right to request access to, correction of, or deletion of your personal information held by us. Your requests will be promptly accommodated, ensuring your control over your personal data.


8. Privacy Policy Updates

We routinely assess and update this Privacy Policy to align with industry standards and legal requirements. Any modifications will be promptly communicated on our website with the updated “Effective Date.”


9. Reach Out to Us

For any queries, concerns, or requests related to this Privacy Policy or your personal information, do not hesitate to contact us at:

Cocobay Resort
Valley Church,
St. Mary’s,
Antigua, West Indies.

Phone:

+ 866 978-8411 ( Toll Free US & CAN)

+ 44 800 041 8712 (Toll Free UK)

+ 1 268 562 2400 (International)

Email:

reservations@cocobayresort.com


By using Cocobay Resort’s services and website, you consent to this Privacy Policy. We encourage regular review of this policy to stay informed about how we are protecting your data.